OUR GUARANTEE: We want you to be 100% satisfied with everything from Sandy Toe Bracelets. If for any reason you’re not, simply return or exchange your products, following the below guidelines!

UNITED STATES

RETURN AN ONLINE PURCHASE IN A STORE

• Any items(s) purchased online or by phone that you are not 100% satisfied with may be exchanged or returned in Sandy Toe Bracelets Stores located within the United States.

• If you received a damaged, defective, or wrong item from your online order, please Call Customer Care at (7720532-6194 (6AM - 2AM ET 7 days/week).

• WITH ORIGINAL INVOICE: A merchandise credit or cash (excluding shipping & handling charges) will be issued for the return. For orders where PayPal was used as a form of payment, only an exchange or merchandise credit (excluding shipping and handling charges) will be issued for the return. If you prefer a refund to the original form of payment (excluding shipping and handling charges) please follow our Returns by Mail instructions. Order Confirmation emails cannot be used as proof of purchase. All applicable promotions, discounts, offers, free items (as part of a qualifying purchase) and coupons granted at the time of purchase will be prorated and applied to the refund amount.

• WITHOUT ORIGINAL INVOICE: If you do not have your invoice, your return will be subject to the return policy posted in the store at the time of your return. An exchange or merchandise credit will be issued based on the lowest selling price of the item, factoring in all applicable promotions, discounts, offers, free items (as part of a qualifying purchase) and coupons that may have applied.

• WITH GIFT INVOICE: An exchange or merchandise credit will be issued for the purchase price on the gift invoice (excluding shipping & handling charges). All applicable promotions, discounts, offers, free items (as part of a qualifying purchase) and coupons granted at the time of purchase will be prorated and applied to the refund amount.

• GIFT CARDS/eGIFT CARDS: Gift cards/E-Gift Cards cannot be returned or redeemed for cash unless the total balance is under $10. The following Terms & Conditions apply to gift cards: This card is issued by Sandy Toe Bracelets. Redeem this card for merchandise only, and for cash when the balance is under $10, at all BSandy Toe Bracelets store locations and online; it may not otherwise be returned. Check your card balance at a participating STB stores or online. If this card is lost, stolen or destroyed, STB will replace it with the value of the card at the time replacement is requested if you provide the card number. To check your card balance or report a lost, stolen or destroyed card, call . This card does not expire. Use of this card constitutes acceptance of these terms and conditions. PLEASE RECORD THIS CARD NUMBER SHOULD YOU NEED TO REQUEST A CARD REPLACEMENT.

• ADDITIONAL RETURN IN STORE GUIDELINES: All returns, exchanges and price adjustments must be made in the country of original purchase. Payment & Return Policies may vary by store locale; if the return is made with an invoice, the policy on the invoice governs. If the return is made without an invoice, the policy posted in the store of return governs. In select stores, a government-issued ID is required for all returns and exchanges. Sandy Toe Bracelets will electronically scan this ID for the sole purpose of preventing return abuse. Sandy Toe Bracelets does not sell the information obtained through this process. You will be limited to $250 in non-receipted returns within a 90 day period (this does not include defective merchandise).

 

RETURN AN ONLINE PURCHASE BY MAIL

 

• STEP 1: Complete the return form on the bottom of your invoice. Enclose the return form inside the box and keep the top half of the invoice for your records.

• STEP 2: Prepare your package for shipment by ensuring your merchandise & paperwork are included.

• STEP 3: Be sure that all return packages are properly insured and tracked. Return shipping fees are the customer’s expense. Mail your package to:

Sandy Toe Bracelets

3300 12th st sw

Vero Beach, FL 32968

• Keep the tracking information until your return has been processed. Please allow up to 21 days for us to receive your return and process your credit.

• ADDITIONAL RETURN BY MAIL GUIDELINES: All returns will be credited to the original form of payment (excluding shipping and handling charges). If you paid with a Gift Card or E-Gift Card, a new E-Gift Card will be issued and emailed to you. All applicable promotions, discounts, offers, free items (as part of a qualifying purchase) and coupons granted at the time of purchase will be prorated and applied to the refund amount. Once the return is processed, we will send an email confirmation of your credit. Please allow one to two billing cycles for the credit to appear on your statement.